A Ford customer got more than he bargained for on a recent trip to an Electrify America charging station. While adding their F-150 Lightning, they heard a loud boom before both the charger and the truck died. Now the owner is waiting for a solution as his truck sits idle hundreds of miles from home.
That customer is Eric Roe, an electric vehicle enthusiast. Not only does he own an F-150, but an electric Kia Niro with about 66,000 miles on it. He has used his share of electric chargers and vehicles, so you can imagine his surprise when the truck and charger stopped working.
To make matters worse, he was about 1,000 miles from home in Newport, OOR, with his family and two dogs. When the big boom happened, he contacted both Electrify America and Ford, but ended up needing help on the highways. The tow truck had to drag the car out of the room and onto the undercarriage because it wouldn’t go into neutral.
Read: Electrify America adds first megawatt storage system to charging station
— Eric Roe (@Eric_L_Roe) November 27, 2022
Initially the dealer told him it would have to wait until December 9th to be seen. Fortunately, a Ford representative reached out on a Twitter thread and escalated the case. Now Roe says the 12-volt battery needs to be replaced before the problem can be diagnosed.
There’s confusion here, though, because Roe isn’t sure what changed between his last beating and now. “Dealer got it boxed and now says 12 volt dead, but it worked when we sat in it after the problem. They won’t do anything until they get a replacement 12 volt,” he tweeted. As of this morning, Roe says Ford the company is involved and trying to get to the bottom of things.
A spokesperson for Electrify America told MotorTrend that it is working with Roe and Ford and confirmed that all parties are working to find answers. We’ve also reached out to Ford for comment and will update this story when we hear back.
It wasn’t one of the newer chargers. But if I discover anything, I’ll post an update. pic.twitter.com/DTcs4qRN1b
— Eric Roe (@Eric_L_Roe) November 28, 2022
Image by Eric Roe/Twitter