While Ford is in the midst of a major windshield wiper recall, an Ontario man says he’s been trying to fix the windshield wiper motor on his Ford F-150 pickup for more than two months.
“As long as it’s raining I can do it, but when it turns to snow and ice and mud, I can’t see and it’s just not safe to drive,” said Brian Moore of Toronto.
The Ford F-150, model years 2021 and 2022, is being recalled, involving 453,650 trucks in the United States and 103,076 trucks in Canada.
Moore’s 2018 F-150 Ford truck is not coincidentally part of the recall, but he said his windshield wipers stopped working two and a half months ago and he has tried unsuccessfully to get Ford to supply parts to fix them under warranty. .
“I’ve tried turning them on and off to see if they reset, but they don’t do anything except rock back and forth,” said Moore, who added, “It’s also very inconvenient when you’re driving and the wipers don’t work. ice in the middle of the glass closed.
When Moore goes to his Ford dealer, he’s told the parts are on back order and he has no idea when he’ll be able to get the windshield wipers fixed.
Moore said he’s been driving for months without working windshield wipers, and he’s worried it won’t be safe to hit the road when the winter weather hits, but he said he needs his truck to get to work and drive his family.
“All I ask is for them to give me rent and they say no, they won’t. They’re not responsible for the damages when I can’t see and I don’t know what else to do,” Moore said.
Ford had to issue a recall and notify the U.S. National Highway Traffic Safety Administration because of the increased risk of crashes when the wiper motors stop working in rain, sleet or snow.
CTV News Toronto contacted Ford Canada on Moore’s behalf and they agreed to investigate his case.
The next day, Ford told Moore it would pay for the rental vehicle as long as the parts came to fix his truck, which was great news for Moore.
“This is the best news. Thank you CTV News for your help, because I couldn’t have done it without you,” Moore said.
If you have a Ford truck with windshield wipers that have stopped working, contact your dealer immediately. If your truck is part of the recall, Ford said it plans to send out letters to owners in early January and that the wiper motor will be replaced free of charge.
Ford also said there have been no accidents or injuries related to the wiper motor recall.